Job Description

Are you a friendly and organized individual who enjoys creating welcoming first impressions? The Bar Harbor Inn and Spa is seeking a Terrace Grille Host to join our team for the season, where you'll be the first point of contact for guests dining in one of the most beautiful waterfront settings in Maine.

In this role, you'll help set the tone for an exceptional dining experience by greeting guests, managing reservations and waitlists, and coordinating seating flow. If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding hospitality, we'd love to have you on our team.

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

Position Details:

• Schedule: Full-Time, Seasonal (Spring–Fall)

• Shifts: Vary and may include days, nights, weekends, and holidays

• Location: Bar Harbor Inn and Spa – Terrace Grille

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year

• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Family members may be added for an additional cost

• Dental and Vision Insurance: Our dental plan is amazing—it's a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan

• End of Season Bonus

• Heating savings program: In partnership with Irving and Dead River—save on heating oil and propane

• Core Values Program: Earn points for branded swag

• Referral Bonus: Up to $1,000 per new full-time employee you refer

• Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels

• Employee Recognition Programs

• Employee Assistance Program (EAP): Free and anonymous counseling services

• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates

• Annual Flu Shot Clinic

• Witham Family Hotels Gala: An annual event that recognizes YOU

• Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations

Key Responsibilities:

• Greet guests warmly and create a welcoming first impression

• Manage reservations, waitlists, and table assignments efficiently

• Coordinate seating to ensure smooth service flow between front and back of house

• Communicate wait times clearly and accurately to guests

• Assist servers and management with guest needs and special requests

• Maintain cleanliness and organization of the host stand and entrance area

• Monitor dining room activity and adjust seating plans as needed

• Provide exceptional customer service and handle guest concerns professionally

Skills & Requirements:

• Previous host or customer service experience preferred, but not required

• Strong communication and interpersonal skills

• Ability to stay organized and multitask in a fast-paced environment

• Friendly, outgoing, and professional demeanor

• Strong attention to detail and problem-solving skills

• Ability to remain calm under pressure and handle high-volume service

• Team-oriented mindset with a willingness to support others

• Ability to stand for extended periods

Performance Measurement:

Success in this role will be measured by guest satisfaction, efficiency of seating and table management, teamwork, and overall contribution to a positive dining experience.

If you enjoy working in a lively environment, love interacting with guests, and want to be part of a team that delivers exceptional waterfront dining experiences, apply today to join the Bar Harbor Inn and Spa as a Terrace Grille Host!

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