Job Description

Are you someone who enjoys hands-on work, solving problems, and helping keep a property running smoothly? Home2 Suites by Hilton is seeking a dependable and hardworking Maintenance Associate to join our Maintenance team.

In this full-time, year-round role, you will assist with the upkeep and maintenance of guest rooms, public areas, and hotel systems to help ensure a safe, functional, and welcoming environment for guests and team members. From responding to maintenance requests to performing preventative maintenance and general repairs, you will play an important role in supporting the overall guest experience and maintaining Hilton brand standards throughout the property.

At Home2 Suites by Hilton, we are committed to providing modern comfort, friendly service, and an exceptional stay experience for every guest. As part of the Hilton brand family, we take pride in delivering hospitality that makes guests feel at home whether they stay one night, one week, or longer.

Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, excellence, and family. Join a company where your work matters and your expertise is valued.

We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Position Details:

Schedule: Full-Time, Year-Round

Shifts: Vary and may include days, nights, weekends, and holidays

Location: Home2 Suites by Hilton

Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
• Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
• Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Key Responsibilities:

• Perform general maintenance and repairs throughout guest rooms, public areas, and hotel facilities
• Respond promptly to guest and team member maintenance requests
• Assist with preventative maintenance tasks to help maintain Hilton brand standards
• Troubleshoot and repair basic plumbing, electrical, HVAC, carpentry, and appliance issues
• Maintain cleanliness and organization of maintenance areas, tools, and equipment
• Assist with property upkeep, painting, and minor repair projects as needed
• Report safety hazards and maintenance concerns promptly
• Support outside vendors and contractors during service visits when needed
• Follow safety procedures and company policies at all times
• Collaborate with housekeeping and front desk teams to support overall hotel operations and guest satisfaction

Skills & Requirements:

• Previous maintenance, facilities, or related experience preferred
• Basic knowledge of plumbing, electrical, HVAC, carpentry, and general maintenance tasks preferred
• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and time management skills
• Ability to prioritize tasks in a fast-paced environment
• Ability to lift up to 50 lbs and perform physical tasks including bending, climbing, standing, and walking for extended periods
• Flexible availability, including weekends, holidays, and occasional on-call situations as needed
• Positive attitude and team-first mindset

Performance Measurement:

Success in this role will be measured by response time to maintenance requests, property upkeep standards, operational efficiency, guest satisfaction, and contribution to a safe and well-maintained hotel environment.

If you enjoy hands-on work, take pride in maintaining clean and functional spaces, and want to be part of a supportive hospitality team, we would love to welcome you to Home2 Suites by Hilton as our next Maintenance Associate!

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