Job Description

Enterprise Applications / Systems Analyst

Location: Tennessee

Job Type: Contract

Job Description

We are seeking an experienced Enterprise Applications / Systems Analyst to provide application support, testing, business analysis, reporting, and troubleshooting for enterprise applications. The ideal candidate will have hands-on experience with Cityworks, Crystal Reports, SQL Server, and SSMS , along with strong communication and end-user support skills.

Responsibilities

• Provide primary application support for Cityworks and related enterprise applications.
• Troubleshoot application issues and provide timely resolution and user support.
• Perform application testing, including developing test plans and test cases and executing test scenarios.
• Conduct business analysis activities for enterprise-wide applications.
• Gather and document application requirements and specifications.
• Provide input into project work plans and assist with deliverable definition and tracking.
• Prepare project status reports and conduct meetings with end users and stakeholders.
• Create and modify reports and forms using Crystal Reports .
• Develop and execute SQL queries using Cityworks and land management data.
• Perform data extracts from SQL databases based on user or public requests.
• Use SQL Server Management Studio (SSMS) for database querying and data analysis.
• Write SQL queries to extract, update, and validate data.
• Support system enhancements, upgrades, conversions, and application changes.
• Coordinate with process owners, end users, departments, technical teams, and consultants.
• Conduct end-user training and develop or update training materials.
• Support implementation and training rollouts when required.
• Prepare technical and functional documentation as needed.
• Perform additional systems analysis and enterprise application support activities.

Required Skills

• Experience as a Systems Analyst, Application Analyst, or Enterprise Applications Analyst .
• Hands-on experience with Cityworks configuration and application support .
• Experience with Crystal Reports development and modification.
• Strong SQL skills.
• Experience with SQL Server Management Studio (SSMS) .
• Experience writing SQL queries to extract and update database information.
• Experience troubleshooting application issues and supporting end users.
• Experience with application testing, including test plans, test cases, and test execution.
• Experience gathering and documenting business and application requirements.
• Experience supporting system enhancements, upgrades, and conversions.
• Strong communication, coordination, and stakeholder-management skills.
• Experience conducting end-user training and maintaining training materials.
• Proficiency with Microsoft Office Suite .

Preferred Qualifications

• Experience working with Cityworks and related land management applications.
• Experience with enterprise application implementations.
• Experience coordinating training rollouts.
• Experience working with technical teams, business users, consultants, and process owners.
• Experience supporting public-sector or government enterprise applications.

Key Technical Skills

Cityworks | Crystal Reports | SQL | SQL Server | SSMS | Application Support | Systems Analysis | Business Analysis | Application Testing | Data Extraction | End-User Training | Microsoft Office

Job Tags

Contract work, Work at office

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