Job Description

Paradise Pools, Inc. is looking for a reliable, organized, and customer-focused Office Assistant to join our Napa office. This is a fast-paced position with a high volume of phone calls and emails .

The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.

Responsibilities:

• Answer and manage a high volume of incoming phone calls
• Make outgoing customer calls and follow up as needed
• Respond to and manage customer emails
• Assist customers with scheduling, service questions, and account inquiries
• Schedule and coordinate service appointments
• Communicate with field technicians and office staff
• Enter and update customer information accurately in our CRM
• Maintain organized customer records and documentation
• Assist with general administrative and day-to-day office operations

Requirements:

• High school diploma or equivalent
• 1–2 years of experience as an administrative assistant, secretary, receptionist, or similar role preferred
• Bilingual English/Spanish required
• Strong organizational, communication, and time-management skills
• Ability to work effectively in a fast-paced environment
• Positive, high-energy, and professional attitude
• Resourceful with strong problem-solving skills
• Familiarity with standard office equipment, including printers and scanners
• Proficiency in Microsoft Office, especially Excel
• Strong computer and data-entry skills
• Ability to multitask and manage a high volume of phone calls and emails
• Dependable, detail-oriented, and customer-focused

Benefits

• 401(k)
• Paid Time Off (PTO)
• Benefits package
• Growth opportunities

We are looking for someone who can start as soon as possible and become a dependable part of our office team.

Paradise Pools, Inc. is an Equal Opportunity Employer.

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